Return Process

Step 1) Copy and fill in the details below:

Order Number: 
Customer Name: 
Email Address:
Phone Number: 

 

Item(s) Being Returned:



Reason for Return:
☐ Wrong item received
☐ Item damaged
☐ Item not as described
☐ Other: 

 

 

Additional Comments:



Customer Signature: 
Date: 



Step 2) Send the filled-in document to customer service:

E-mail: service@coolmateusa.com

 


Step 3) Wait for approval from our customer service team:

This may take up to 3 business days.

 

 

Step 4) Return the item(s) to us:

Ship the item within 7 days of approval.

Return Address:

Country: China
Province: Zhejiang
City: Jinhua City
Address: 4th Floor, Huanan Suye, Yafan Town
Postal Code: 00000
Recipient: Weidi Wang

 

Step 5) Wait for your refund:

Once the item is received and inspected, the refund will be processed within 5 - 10 business days.